Legal & Policies
ZamBasi is an online booking platform that connects passengers with independent bus operators in Zambia. These documents explain how the platform works and the rights and responsibilities of passengers, operators, and ZamBasi.
- Terms and ConditionsThe main rules for using the ZamBasi website and mobile experience.
- Privacy PolicyWhat personal information we collect and how we use it.
- User RightsYour rights as a ZamBasi user and how to use them.
- Refund and Cancellation TermsWhen you can cancel a ticket and how refunds are handled.
- Booking TermsThe rules that apply when you book a bus ticket on ZamBasi.
- Payment TermsHow payments work on ZamBasi.
- Rescheduling TermsWhen and how you can move your booking to a different trip.
- Operator Terms and ResponsibilitiesThe rules for bus operators who use ZamBasi.
- Passenger Rights and ResponsibilitiesWhat passengers can expect and what is expected of them.
- Cookie PolicyHow ZamBasi uses cookies and similar technology.
- Data Protection PolicyHow we protect the personal data of our users.
- DisclaimerImportant limits on the information shown on ZamBasi.
- Limitation of LiabilityThe limits of ZamBasi's legal responsibility.
- Acceptable Use PolicyWhat you may and may not do on ZamBasi.
- Legal NoticesOther important notices for using ZamBasi.