Passenger Rights and Responsibilities
Last updated 26 July 2026
Your rights as a passenger
- A safe, roadworthy bus operated by a licensed driver.
- Correct information about the trip, price and seat before you pay.
- A ticket with a booking number after payment.
- Fair handling of cancellations, delays, and refunds according to the operator's policy and Zambian law.
- Respectful treatment by the operator's staff.
Your responsibilities
- Give correct details when booking.
- Arrive on time and carry your ID and ticket.
- Respect the driver, crew, and other passengers.
- Follow the operator's rules on luggage, food, smoking and behaviour.
- Do not carry any illegal or dangerous items.